This team makes up the frontline of our busy housing service, which deals with customers with a huge variety of housing needs and aspirations. Our aim is to provide excellent customer service and the best advice to each individual. We offer creative housing solutions as well as making statutory decisions under the Homelessness Reduction Act 2017.
In a challenging housing market, our main focus is to help our customers, by preventing and relieving homelessness.
We are looking for flexible, creative individuals who place a high value on excellent customer service. Those who apply need to care about helping people and need to be able to work in a supportive way with customers who may have high needs. We need for people who will enjoy a busy, people-focussed role and who can manage their time well, and deal with competing demands, in managing a caseload.
The job
This key role is at the frontline of Ealing's Housing service. The role is wide and varied and post-holders will provide an excellent customer-focussed service, designed to give helpful but realistic housing options advice and to do casework to resolve housing problems.
Grade 7: the trainee level
The job is about being able to work well with people, get results and provide an excellent customer service. We recognise that these are transferrable skills and that there are people who have them, who would do well in this role. The traineeship lasts for six months and provides training in the technical, legal and knowledge. If applying to be a trainee please indicate this on your application and address the person specification for that grade.
Grades 8-10: for those with housing or related relevant experience.
The starting grade will be either grade 8 or grade 9, depending on the level of experience. Please note, Grade 10 is a restricted grade, restricted to officers appointed to cover extra duties.
Officers will deal directly with customers, create housing plans for them, work with them to solve their housing problems and assess the council's legal duties to them.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
This role is subject to Ealing's enhanced vetting process.
If applying to be a trainee please indicate this on your application and address the person specification for that grade.
Role profile